SIAM MUAY THAI ACADEMY TERMS & CONDITIONS

Please read the below the Academy Terms & Conditions.

  1. Please check your Booking Confirmation together with all other documents we send you as soon as you receive them. Contact us immediately if any information which appears on the Booking Confirmation or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out. We will do our best to rectify any inaccuracies notified outside these time limits.
  2. We reserve the right to alter prices shown in any brochures or on the website and we will inform you of any price changes prior to the issue of our Booking Confirmation. Once our Booking Confirmation has been issued then, please save it in the case of manifest or system error, the price shown on the Booking Confirmation shall apply and no surcharges or other fees will be levied save where expressly provided for in these Booking Conditions.
  3. To confirm all bookings we will require a 50% deposit of the total cost. Cancellations made prior to 30 days arrival will receive a full refund minus a 15% admin charge. Requests for cancellation refunds will only be accepted if accompanied with a verifiable appropriate reason. Cancellations made within 30 days of arrival receive no refunds. Balance of the Program is payable 48 hours before arrival. If your Program is due to commence within 7 days of your booking then the total price shall be payable at the time of booking. Unless we have special arrangements with you. An example of a special arrangement could be with a returning guest.
  4. We hope and expect to be able to provide you with all the services we have confirmed to you in our Booking Confirmation. We plan arrangements in advance, however on occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, if we consider them a “Significant Change” we will endeavour to advise you as soon as reasonably possible.

4A. In the case of a Significant Change before you arrive we will provide you with three alternatives:

4B. Alternative arrangements of equivalent or of very closely similar standard and price, if available, or

4C.  Alternative arrangements of a lower standard together with a refund of the difference in price; or

4.D. Cancel the particular arrangements effected with a refund of monies paid. In all 3 cases, compensation will be paid as detailed in clause 5 below unless the change occurs as a result of circumstances beyond our control where clause 6 will apply.

5 CHANGES AND CANCELLATION CHARGES

The following sets out the sums payable to us or you in the event of Significant Changes or cancellation. These sums are not payable where we have to make a Significant Change or cancel your arrangements as a result of:- (a) matters outside of our control when clause 6 shall apply or (b) where your booking was accepted “subject to availability” or similar and the arrangements are not available

Period before start date of package in which notice of cancellation or Significant Change is received:

More than 14 days

Amount you will receive from us if we make a Significant Change – Return of Deposit only

Amount you will receive from us if we cancel – Return of any paid monies only

Cancellation Charge if you cancel – Return of paid monies

Between 14 days and 7 days

Amount you will receive from us if we make a Significant Change – Return of monies paid for arrangement affected by significant change

Amount you will receive from us if we cancel – Return of monies paid

Cancellation Charge if you cancel – 50% of total price for each person who cancels and retention of any other monies paid.

Less than 7 days

Amount you will receive from us if we make a Significant Change – Return of monies paid for arrangement affected by significant change

Amount you will receive from us if we cancel – Return of monies paid

Cancellation Charge if you cancel – 100% of total price for each person who cancels and retention of any monies paid.

NOTE “total price” means the total price payable by each person for the arrangements excluding any fees payable for any changes made by you to your booking

  1. LIMITATION OF OUR LIABILITY TO YOU

6.A. We will not be liable where any failure in the performance of the contract is due to:

6.B. you; or

6.C. a third-party unconnected with the provision of the arrangements and where the failure is unforeseeable or unavoidable; or

6.D. unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

6.E. Our full liability, except in cases involving death or injury, shall be limited in any event to a maximum of 2 times the cost per person of the arrangements per person affected.

6.F. Should you or any member of your group suffer illness, personal injury or death attributable to a third-party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, we will offer you such advice, guidance and assistance as is reasonable in the circumstances.

6.G. Our liability will also be limited in accordance with and/or in an identical manner to:

6.H. the contractual terms of the companies that provide the arrangements which are incorporated into and form part of your contract with us; and

6.I. any relevant international convention, for example the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim and which are incorporated into and form part of your contract with us and we are to be regarded as having all the benefit of any limitation of compensation contained in any such conventions.

6.J. Unless otherwise expressly indicated by us in writing, excursions or other tours that you may choose to book or pay for whilst you are away are not part of the arrangements provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

YOUR RESPONSIBILITIES

  1. 7. SPECIAL REQUESTS

If you have a special request, we will do our best to help, but we cannot guarantee it except as set out below. Please advise us of your request at the time of booking and make sure that we are given as much detail as possible. If your special request is vital to your arrangements, it must be specifically agreed with us before or at the time you book. We will comply with any special request which we have specifically agreed to and confirmed in writing. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Booking Confirmation or on the acknowledgement of your booking or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing all special requests are subject to availability. If any additional cost is applicable, it must be paid for immediately

7.A. YOUR DOCUMENTATION

7.B. You are responsible for ensuring that you satisfy all passport, visa, travel insurance and health certificate requirements and we accept no responsibility for any refusal of travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documentation. If you have any queries with regard to documentation and insurance requirements you must raise them with us well in advance.

7.C. HEALTH PRECAUTIONS

7.D. You must provide us with full details of any existing medical or physical problem (including unusual height or weight) or disability that may affect your arrangements (including, in particular, any accommodation requirements) at the time of booking. If in our reasonable opinion, your chosen arrangements are not suitable for the medical or physical problem or disability or you are not travelling with someone who can provide all assistance that may be required, we have the right to refuse to accept the booking or you may not be able to participate in certain events in which event we shall not be liable for any losses or compensation arising. If you do not give us full details of any medical or physical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the arrangements are not suitable in the circumstances. If we cancel in this situation, cancellation charges as set out in clause 5 must be paid by the person concerned.

  1. INSURANCE

8.A. It is your responsibility to make sure you have suitable insurance in place prior to travel. We cannot be held responsible for any costs you incur as a result of failing to have suitable insurance in place prior to travel.

8.B. If you participate in sports and activities whilst travelling, whether or not organised and arranged independently of us, it should be understood that participation is at the individual’s own risk and it is your responsibility to ensure that such activities are covered by your insurance policy.

  1. 9. BEHAVIOUR You must be responsible for your own behaviour. We can refuse to accept you as a guest or refuse to continue dealing with you if behaviour is or is likely to be, in our reasonable opinion, or in the reasonable opinion of any accommodation supplier or other person in authority, disruptive, upsetting or dangerous to yourself or anyone else or if you have caused or are likely to cause damage to property. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your arrangements due to such unacceptable behaviour. In this situation we will then have no further responsibility for you.
  2. If you have cause for complaint whilst on the package, you must bring it to our attention immediately. We will do our best to rectify the situation.
  3. CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL We will not be liable to pay any compensation if we are forced to cancel or in any way change your arrangements as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.